Frequently Asked Questions

Get your questions answered and the details before making a decision. At DCTV Productions, we provide professional aerial filming and photography services.

Security & Policies

Do you travel?

Our crew will travel anywhere.

Cancellation, Reshoot & Refund Policies

All cancellation and mission update requests should be submitted 24 hours before the scheduled flight date to avoid cancellation fees. For requests that fall within 24 hours of flight, we will attempt to accommodate if possible but do not guarantee cancellation or update. If the pilot is already on-site or traveling to the site, and you choose to proceed with the cancelation, a $50 fee will be applied for the pilot’s time and travel.

DCTVDrone shall grant no refunds after a Mission has been completed with our Pilot. Should the unfortunate case occur where your assets do not pass our quality standards, our team will work to reschedule the flight for the next weather permitting date, when appropriate.

If you are unsatisfied with your assets, please contact us at no more than 7 days after assets are made available. Our Customer Success Team reviews each case thoroughly and will respond within 24-48 hours.

While we strive to provide the best possible assets for each Mission, some conditions outside our control may not qualify for a reshoot: shadows, location activity, specific on-site shot direction/requests, haze, sun glare, and FAA-imposed altitude restrictions.

Should our pilot be denied property access and is turned away from the site, there will be a $50 add-on cost for our pilot to return to the location for the flight. Because of this, we’d ask that you ensure flight permission is granted before the mission scheduled date to help avoid this fee.

Feel free to reach out to our team at any time should you have a question about your assets!

Copyright & Trademarking

Once imagery is provided for your mission it becomes yours and DCTVDrone Dance Channel TV, Inc. content alone. We ask that our Pilots do not share any imagery from missions with DroneBase on any other platforms to protect your privacy.

We take copyright infringement very seriously and we have registered a Copyright Agent with the United States Copyright Office pursuant to the Digital Millennium Copyright Act. If you believe that your copyright has been infringed, please send us a message to assist.

Feel free to check out our site terms for more information.

DroneBase Scheduling Policy

DCTVDrone provides three options for scheduling. The three options are to fly within the next 48 – 96 hours (weather permitting), provide a specific date and/or time in the scheduler, or receive a call in advance to schedule the flight.

  1. Fly within the next 48 – 96 hours (weather permitting) – The pilot will have the option to select a date within the 96 hour time window and the flight time will default to the standard time frame of 11 am – 2 pm
  2. Provide specific date and/or time in the scheduler – The pilot will fly on the date and/or time specified in the scheduler
  3. Receive a call in advance to schedule the flight – DCTVDrone will call the provided on-site contact to schedule a date and time. The on-site contact will receive 3 calls across 3 days (1 call per day). If this option is selected, the on-site contact should be notified that they will be receiving a call from DroneBase to schedule a flight.

As is mentioned above, orders (missions) that require a call in advance to schedule the flight date and time will be scheduled directly by the DCTVDrone team. DCTVDrone will call the provided on-site contact a total of 3 times in 3 days (1 call per day).

If DCTVDrone is unable to connect with the provided on-site contact on the first call, a voicemail will be left providing the on-site contact with a callback number. The on-site contact will also be notified that our team will be calling once a day for the next two days.

Please also note that if our team is unable to get in contact with the provided on-site contact in the 3-day span, the order will be canceled.

Standard Flight Instructions

In order to ensure the assets our pilots provide are consistent and of a high-quality, they are provided with a standard set of instructions:

  • Standard Shot List:
    • Images will be taken at 100′ and 350′ from the cardinal directions (N, NE, E, SE, E, SW, W), pending FAA height restrictions
    • Panoramas will be taken at 100′, pending FAA height restrictions
    • Videos are captured from a multitude of different angles and altitudes to provide multiple perspectives of the property.
  • Standard Weather: The flight date will be set for the next clear or partly cloudy day (Less than 50% cloud cover). However, you can select from the following weather requirements:
    • Up to 10% cloudy (clear and sunny)
    • Up to 50% cloudy (partly cloudy)
    • Up to 100% cloudy (mostly cloudy)
  • Standard Time: The flight time will be between 11 AM-2 PM for optimal lighting conditions. If you would like to request a specific time frame, please include that in the special notes when placing the order. Flights completed outside the 11 AM – 2 PM time frame may be subject to harsh shadows or glare, as the sun will be lower in the sky.

Please note that a 10% cloudy (clear and sunny) requirement may lead to an extended timeline for the order as the pilot may need to wait for the weather to cooperate.

Note: If you are to have special flight specifications for our Pilot, we request that you provide as much detail as possible to reference when submitting your Mission request.

For specific requests around preferred time and/or day, we will do our best to accommodate. However, we ask that you reference a select timeframe rather than stages of the horizon (ex: twilight, dusk, sunrise, etc.) as these are open to loose interpretation.

Additionally, if a property will require the Shopping Center Shot List, or if the mission is for a lot larger than 100 acres, you may be asked to authorize additional charges.

Meeting the Pilot?

You are more than welcome to meet our Pilot on-site for your Mission, though your presence is not required. Should you choose to coordinate with the Pilot, simply specify this request in the notes section when scheduling a Mission. If on the other hand, you decide not to oversee the flight and our pilot needs direct access to the property or needs to check in with security, we may request additional contact info.

Restricted Airspace & No-Fly-Zones

What does restricted airspace mean?

If the subject property is close in proximity to an airport, prison, government building, or stadium, there is a chance it falls in Restricted Airspace or a No Fly Zone.

Not to worry! We research every project location and check the surrounding airspace before flying. So we’ll keep you updated if we’re able to fly your project or not and if there will be any altitude restrictions or potential delays.

If necessary, we’ll also take care of any permission applications that might be required to fly for your project. Please note that we will be charging a $100 non-refundable fee for any permission applications that we will need to complete on our end for the FAA.

Why does this affect scheduling?

FAA approval/denial for flying in restricted airspace can take anywhere from 3 days to 30 days. Our pilot will submit the request for approval immediately but must wait for the FAA’s response to the approval request in order to proceed.

Throughout this process, the DCTVDrone team will keep you updated on the status of your order.

Why does this affect altitude?

Pilots are limited to a maximum altitude of 400′ per the FAA. However, the closer in proximity property is to an airport, prison, government building, or stadium, the stricter the altitude restrictions become in that area. Our team reviews these airspace and altitude restrictions for every order and will notify you if we expect the altitude and/or shot list to be affected.

Information Needed to Gather Aerial Data

We will need the address (or another indicator of location) of the project where you need aerial data and a property outline to indicate the area the pilot should capture.

We may ask for additional information, such as your preferred weather conditions, on-site/emergency contact information, the preferred package, and any special instructions (example: GateCode is 1234).

Do all drones have cameras?

Not all drones have cameras, but most do. All camera drones have cameras built into them, but most toy drones don’t have cameras. You should also consider that the cameras on toy drones are not equal to the cameras found on a true camera drone. Toy drones are not capable of recording high quality video or images.

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We provide our Professional Aerial Video Services throughout the state of California as well as specialized project assignments for our clients throughout North America and Worldwide.


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